Question 1

Are refurbished laptops reliable for daily use?

Accepted Answer

Yes! Our refurbished laptops undergo rigorous 30-point quality testing: Battery health check, screen dead pixel test, keyboard functionality, WiFi/Bluetooth, ports, internal component stress test. We refurbish only laptops that pass all tests. They work like new with 90-day warranty.

Question 2

What warranty do I get when buying a used/refurbished laptop?

Accepted Answer

We provide comprehensive 90-day (3-month) hardware warranty on all refurbished laptops covering: Motherboard, screen, battery, keyboard, ports. Also 7-day money-back guarantee/replacement if you're not satisfied. Extended warranty options available for purchase (additional 90 days for ₹1,500-₹2,500).

Question 3

Can I upgrade RAM or SSD before buying the laptop?

Accepted Answer

Absolutely! Most laptops are customizable. You can request: RAM upgrade (4GB to 8GB/16GB for ₹1,800-₹3,500), HDD to SSD upgrade (256GB/512GB for ₹2,500-₹5,000), Windows installation (₹500). We do it before delivery at nominal cost.

Question 4

Do you sell gaming laptops for heavy gaming and video editing?

Accepted Answer

Yes! We stock high-performance refurbished gaming laptops: Alienware (GTX 1060/1070), ASUS ROG (RTX 2060/3060), MSI GF/GP series, Lenovo Legion, HP Omen with dedicated graphics cards suitable for AAA gaming, video editing (Premiere, DaVinci), 3D rendering, AutoCAD.

Question 5

Is EMI or installment payment option available for laptop purchase?

Accepted Answer

Currently, we accept: Cash, UPI (GPay/PhonePe/Paytm), Credit Cards, Bank Transfer. EMI available on select credit cards (HDFC, ICICI, Axis - 3/90 days no-cost EMI on purchases above ₹20,000). Third-party EMI options through ZestMoney/LazyPay under consideration.

Question 6

What brands and models of laptops do you sell?

Accepted Answer

We stock: Dell (Latitude, Inspiron, XPS), HP (EliteBook, ProBook, Pavilion), Lenovo (ThinkPad, IdeaPad), Apple MacBook (Air, Pro 2015-2019), Asus (VivoBook, ZenBook, ROG), Acer (Aspire, Predator), Microsoft Surface. Inventory changes weekly - call for current stock availability.

Question 7

How much do refurbished laptops cost compared to new ones?

Accepted Answer

Our refurbished laptops are 40-60% cheaper than new: Core i5 8GB 256GB SSD laptops: ₹18,000-₹25,000 (new: ₹40,000-₹50,000), MacBook Air 2017: ₹28,000-₹35,000 (new: ₹70,000+), Gaming laptops GTX series: ₹35,000-₹55,000 (new: ₹75,000-₹1,20,000).

Question 8

Can I check and test the laptop before buying?

Accepted Answer

Yes! We encourage physical inspection. Visit our service center (by appointment) to test the laptop: Check screen, keyboard, battery, run benchmarks, test ports, inspect physical condition. We demonstrate everything transparently. Satisfied? Take it home same day. Also offer 7-day return policy.

Question 9

Do refurbished laptops come with Windows and MS Office pre-installed?

Accepted Answer

Yes, all our laptops come with: Genuine Windows 10/11 activated (if originally shipped with Windows), All drivers installed (WiFi, graphics, touchpad), MS Office (Word, Excel, PowerPoint), PDF reader, antivirus, browser. Ready to use out of the box!

Question 10

What is the difference between refurbished, used, and renewed laptops?

Accepted Answer

Used: Sold as-is with minimal testing. Refurbished: Tested, repaired if needed, cosmetic cleaning, fresh Windows install, warranty included. Renewed: Like refurbished but with replacement parts (screen, battery, keyboard replaced with new). We sell Refurbished and Renewed laptops only - fully tested with warranty.

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